GM- Knowledge, How In Depth Should It Be?

I had a notion for most of my career that to become a General Manager of a hotel I needed to know the intricate ins and outs of every department, area, etcetera.  I believe that notion was the driving force in my career experience and not having the confidence to go for it before I... Continue Reading →

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Organized? Me? Most Certainly, Yes

I am no doubt one of the most organized people you will ever encounter, I know this about myself and countless others have taken note.  While I would love to tell you I was just born this way, I was not.  Admittedly, since I was very young, I have put things away in "their place",... Continue Reading →

How do you hold others accountable?

I was having an in-depth conversation with a colleague one time and I was asked "how do you hold others accountable?". My initial answer was "well, I don't know, I just do". I left the conversation and this question haunted me for some time.  Why couldn't I answer it and how do I hold others accountable? ... Continue Reading →

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